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customer service representatives

Video Resumes for Customer Service Representatives

customer service representativesAs a customer service representative you are the face of the company to clients and general customers. Therefore, it’s vital you be comfortable with all communication mediums. A video resume for those seeking jobs in the customer service field is an ideal way to prove to potential employers that you have the chops for a career in the customer service industry.

Video resumes are great tools to showcase your communication skills, personality and outgoing nature— all ideal traits for customer service professionals. So it only makes sense for those pursuing a career in the field to turn on those cameras and fire up video resumes in their job search.

It’s important to keep in mind that when creating video resumes for customer service positions you should be friendly and warm, while also maintaining a knowledgeable tone. Customer service representatives must keep a cool head when dealing with often stressful situations. Let that comfort and ease shine through on your video resumes by making sure to be as relaxed as possible.

Additionally, as with all resumes it is important to demonstrate some previous work successes and accomplishments you have had. Video resumes gives you more time to prove yourself so be sure to demonstrate not just what, but how, you were able to diffuse a tough customer-oriented situation. The video aspect, along with added time, allows you to show the employer what kind of body language you exude, your voice inflections and even walk your viewers through that situation.

Video resumes, and video interviews as well, benefit customer service professionals by placing them in a similar environment to what they may face in a work situation. Given the constant change in technology, customer sales representatives may soon communicate with some customers via video technology. With a video resume you can prove to potential employers that you’re not just comfortable communicating through email and phone conversations, but face-to-face over the internet as well.

Jen Schiller

Jen works as a Marketing Project Manager for a restaurant, a kitchen assistant for cooking classes, helps with database management, does some freelance writing, and more. She received her B.A. from the University of Maryland in Government & Politics in 2011. Currently, she resides in the Washington, D.C. area and is an avid sports fan.